Every customer needs to be verified at some stage or the other while using the Rupeeexchanger. This is how we ensure that we are safe for all our customers, as well as complying with all relevant anti-money laundering regulations. Also provided is the option to upload a photo of yourself holding your ID as an alternative to an address document, which may be difficult to provide depending on your circumstances, especially if you recently moved to a new country Are. However, sometimes this is the only evidence we can accept, but we'll certainly let you know if this is the case.